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Customer Happiness Charter
Customer Happiness Charter
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Services Directory
Customer Happiness Charter
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Customer Happiness Charter
Service Provision That Not Only Attains Your Satisfaction But Also Exceeds Your Expectations.
Our Commitment To You:
We will treat you with courtesy, respect and a smile
You will receive high standards and fair service
We will cater to your needs professionally and to the best of our ability
We will provide our services through a helpful and knowledgeable team that
is understanding and capable of answering your questions
We will provide you with service requirements, realistic expectations
and completion times for each service
You will be attended to in a timely manner
We will reduce the number of steps required to complete a service in
the easiest and most efficient manner
We will provide you with accurate information and error-free service
We will provide you with a multi-channel service and ensure that
We serve at your convenience, whenever possible
We welcome your feedback and suggestions to serve you better
Your Commitment To Use:
Appreciate efforts of the staff members at your service and treat them with mutual respect
Provide identification documents when requested
Provide the supporting documents required to complete a service
Inform us immediately of any changes to information provided or in case of error
Inform us immediately of any changes that may affect service provision
Respond in a timely manner to queries of staff to ensure timely service and quality
Customer Feed Back And Suggestion :
NQA Headquarter:
Abu Dhabi
Working hours:
Time 7.30am to 2.30pm / Sunday to Thursday
Phone:
028156666
P.O.Box:
63003 - Abu Dhabi
E-mail:
ch@nqa.gov.ae
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