Customer Happiness Charter

Service Provision That Not Only Attains Your Satisfaction But Also Exceeds Your Expectations.

Our Commitment To You:

1. We will treat you with courtesy, respect and a smile
2. You will receive high standards and fair service
3. We will cater to your needs professionally and to the best of our ability
4. We will provide our services through a helpful and knowledgeable team that
5. is understanding and capable of answering your questions
6. We will provide you with service requirements, realistic expectations
7. and completion times for each service
8. You will be attended to in a timely manner
9. We will reduce the number of steps required to complete a service in
10. the easiest and most efficient manner
11. We will provide you with accurate information and error-free service
12. We will provide you with a multi-channel service and ensure that
13. We serve at your convenience, whenever possible
14. We welcome your feedback and suggestions to serve you better

Your Commitment To Use:

1. Appreciate efforts of the staff members at your service and treat them with mutual respect
2. Provide identification documents when requested
3. Provide the supporting documents required to complete a service
4. Inform us immediately of any changes to information provided or in case of error
5. Inform us immediately of any changes that may affect service provision
6. Respond in a timely manner to queries of staff to ensure timely service and quality

Customer Feed Back And Suggestion :

• NQA Headquarter: Abu Dhabi
• Working hours: Time 7.30am to 2.30pm / Sunday to Thursday
• Phone: 028156666
• P.O.Box: 63003 - Abu Dhabi
• E-mail: ch@nqa.gov.ae