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  • عربي

 Customer Charter

Customer Charter

Providing services that not only attain your satisfaction, but also exceeds your expectations.

OUR COMMITMENT TO USERS

  • We will treat you with courtesy, respect and a smile
  • You will receive quality standards and fair service.
  • We will respond to your queries professionally and to the best of our ability.
  • We will provide our services through a helpful and knowledgeable team who is able to respond to all queries.
  • We will provide you with service requirements, realistic expectations and completion times for each service
  • You will be attended to in a timely manner.
  • We will reduce the number of steps required to complete a service in the simplest and most efficient manner.
  • We will provide you with accurate information and zero error service.
  • We will provide you with a multi-channel service and ensure that we shall serve you at your convenience, whenever possible.
  • We welcome your feedback and suggestions to serve you better.

YOUR COMMITMENT TO US

  • Appreciate efforts of our staff at your service and treat them with mutual respect.
  • Provide identification documents when requested.
  • Provide the supporting documents required to complete a service.
  • Inform us immediately of any changes to information provided or in case of error.
  • Inform us immediately of any changes that may affect service provision.
  • Respond in a timely manner to queries of staff to ensure timely service and quality.

CUSTOMER FEEDBACK AND SUGGESTION

NQA Headquarter
Abu Dhabi
02 8156666
Toll free : 815-6666 (NQA)

Working hours:
Time 7.30am to 2.30pm
Sunday to Thursday
P.O.Box:
63003

E-mail:
ch@nqa.gov.ae

"We are here to make you happy"

H.E. Mubarak Al Shamsi
Director General Manager of NQA
National Qualifications Authority
Website: https://www.nqa.gov.ae
Suggestions and Feedback: MYGOV.AE

Page last updated on: 12/23/2019 3:52 PM اخر تحديث على الصفحة في: 12/23/2019 3:52 PM
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