Providing services that not only attain your satisfaction, but also exceeds your expectations.
OUR COMMITMENT TO USERS
- We will treat you with courtesy, respect and a smile
- You will receive quality standards and fair service.
- We will respond to your queries professionally and to the best of our ability.
- We will provide our services through a helpful and knowledgeable team who is able to respond to all queries.
- We will provide you with service requirements, realistic expectations and completion times for each service
- You will be attended to in a timely manner.
- We will reduce the number of steps required to complete a service in the simplest and most efficient manner.
- We will provide you with accurate information and zero error service.
- We will provide you with a multi-channel service and ensure that we shall serve you at your convenience, whenever possible.
- We welcome your feedback and suggestions to serve you better.
YOUR COMMITMENT TO US
- Appreciate efforts of our staff at your service and treat them with mutual respect.
- Provide identification documents when requested.
- Provide the supporting documents required to complete a service.
- Inform us immediately of any changes to information provided or in case of error.
- Inform us immediately of any changes that may affect service provision.
- Respond in a timely manner to queries of staff to ensure timely service and quality.
CUSTOMER FEEDBACK AND SUGGESTION
Toll free : 815-6666 (NQA)
Time 7.30am to 2.30pm
Sunday to Thursday
"We are here to make you happy"
Mubarak Al Shamsi
Director General Manager of NQA
National Qualifications Authority
Suggestions and Feedback:
Page last updated on: 12/23/2019 3:52 PM اخر تحديث على الصفحة في: 12/23/2019 3:52 PM